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Enterprise Applications Specialist - Detroit Office - Full Time

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Enterprise Applications Specialist - Detroit Office - Full Time

The Role: The Enterprise Applications Specialist is a new role, created within the Firm's Application Services Team to provide dedicated, hands-on skills centered around deploying, managing and supporting the Firm's software and devices, as part of a broader technology transformation effort.

Reporting to the Manager, IT Customer Services, this is a fantastic opportunity for a passionate technologist, preferably with law firm experience, to take on a key role that transforms the delivery of applications and devices and our team's experience of using technology.

Working closely with IT Leadership and the Cloud and Infrastructure team, you will be involved in the day to day support and delivery of our application and device ecosystem and involvement in project delivery and continuous improvement initiatives.

Essential Duties and Responsibilities:

  • Developing, maintaining and supporting Windows 10 software images

  • Packaging and deployment of software applications and configurations, across Windows 10 environments, as well as IOS and Android

  • Working closely with the IT Business Adoption Specialist to ensure application and device deployments meet the needs of the Firm, with a focus on providing a high level of adoption

  • Conducting and managing UAT and QC processes as part of the technology delivery cycle

  • Close liaison with the Cloud and Infrastructure team to ensure Citrix remote access technologies are maintained with the same applications, services and experience as within the desktop environment

  • Liaise with application and device vendors in both a support and project delivery capacity

  • Documenting procedures for the Support Services team

  • Drive knowledge and best practice sharing to the Support Services team as part of project delivery and change management activities

  • Act as an escalation point for application and device Incident and Problem tickets

Skills and Experience:

  • Strong experience with Microsoft Operating System Deployment, along with Microsoft's servicing model for Windows 10

  • Strong experience of using Enterprise Mobility Management or Mobile Device Management platforms, ideally MobileIron

  • Strong experience in application packaging

  • Excellent understanding and experience of Group Policy and Active Directory

  • Extensive knowledge of the Microsoft Office productivity suite, deployment and configuration, including the use of add-ins and other deeply integrated applications

  • Experience with scripting technologies

  • Working knowledge of the Microsoft 365 ecosystem beneficial

  • Knowledge of Document Management platforms, ideally iManage

  • Law firm experience is preferred

  • Knowledge of Quest KACE desirable

  • ITIL v4 Foundation desirable

For More Information:

If you are interested in pursuing legal support staff employment opportunities at Bodman, please send your resume or any inquiries to:

Bodman PLC
Sixth Floor at Ford Field
1901 St. Antoine Street
Detroit, Michigan 48226
jobopportunities@bodmanlaw.com 


EQUAL EMPLOYMENT OPPORTUNITY

Bodman PLC recruits, hires and promotes for all positions without regard to race, religion, color, national origin, gender, age, sexual orientation, handicap, or veteran status.

 

 

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